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Common help and support issues arise with email access and setup. Below is a list of instructions as how to setup an email account on either Microsoft Outlook or Microsoft Outlook Express.

Click here to download a help guide in PDF format.

Alternatively go to our contact us page and send us an email from there, stating your problem.

How to set up a new email account on Outlook (Express):

  1. Open Outlook (Express)

  2. Click on the menu tab "TOOLS" and click on "Accounts" in the menu that appears.

  3. You should now see a windows called "Internet Accounts"

  4. Click on the "Add" button and choose "Mail" (top right button in the "Internet Accounts" Window)

  5. Fill in a "Display Name" and click on the "Next>" button. This is the name that your recipients will see when you send out email.

  6. Fill in your email address as provided to you and click on the "Next>" button. Eg. yourname@yourdomain.com

  7. Your email server is a POP3 server. Choose "POP3" from the drop down menu where it says "My incoming mail server is a **POP3** server".

  8. Below that you must fill in your "incoming mail server". This will be pop.yourdomain.co.za (replace "yourdomain" with your actual registered domain name.)

  9. The outgoing SMTP server will be pop.yourdomain.co.za (again, replace "yourdomain" with your actual registered domain name.) [alternatively try smtp.yourdomain.co.za if pop.yourdomain.co.za seems not to be working]

  10. After completing all three settings, click on "Next>".

  11. Fill in your account name as provided to you eg. user@yourdomain.co.za

  12. Fill in your password as provided and click on "Next>"

  13. Now click on "finish" and then on "Close".

  14. If you have set up your email account correctly, you can now click on the "Send/Receive" button without getting any errors.
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